← Resources · Reviewed 2026-09-28

How to prepare a clinic for an EMR outage

Before systems fail: print an incident contact sheet (MSP, EMR vendor, broker/insurer, CMPA, legal/privacy), name a privacy lead, rehearse a downtime procedure (printed schedules, paper forms, prescription workflow), and confirm how you will communicate if email is down.

Pair that with restore proof, not only a backup status light. IPC and PHIPA duties remain with the health information custodian; an assessment report is not legal advice.